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Missed call text back for pool and spa companies.

You're on a route with wet hands most of the day, and the calls keep coming: green pools, dead pumps, and new customers who want weekly service. JobCatcher texts each caller you miss within seconds, asks about the pool and the problem, and books the visit.

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No card to set up. From $39/month once you're live. No contract.

JobCatcher setup screen for Pool & Spa: ready-made booking questions you can keep, change or delete — Your pool & spa setup: ready-made, change anything

What calls look like for pool and spa companies

Pool calls are seasonal and they stack up fast. Opening season brings a rush of startups and green pools. Summer brings equipment failures, usually on the hottest weekend. Fall brings closings. Every one of those callers is also a possible weekly service customer.

Weekly service is the backbone of most pool businesses, and new route customers usually come from a single phone call. Missing that call can mean losing a customer for years, not just one visit.

One missed call, start to finish

Example with a made-up business. The texts below are what the customer and you would see.

12:15 PM. Michelle calls Clearwater Pool & Spa. You're on your route, elbow-deep in a skimmer. Nobody answers.

Text to Michelle, seconds laterHi, this is Clearwater Pool & Spa. Sorry we missed your call! Tell us what you need and book a time: jobcatcherapp.com/b/… Reply STOP to opt out.

Michelle taps the link, picks Pump, filter or heater not working, answers two quick questions, adds the address and picks an open time.

Text to youNEW JOB (missed call) Name: Michelle Ward Phone: (210) 555-0160 Needs: Pump, filter or heater not working - Pool or hot tub? What's it doing? Pool pump, it hums but won't start - Brand, if you know it? Hayward Address: 5 Lakeview Ter (Booking a time now)

Michelle gets a confirmation with links to reschedule or cancel. When you head out, you tap On my way.

Text to Michelle, in your own wordsClearwater Pool & Spa: on my way, see you in about 30 minutes.

Questions already written for pool and spa

Pick Pool & Spa as your trade and your booking form starts with these. Each choice asks its own two follow-up questions. You can edit any of them, remove them or write your own.

Weekly pool cleaning serviceInground or above-ground, and about what size?Any locked gate or dogs in the yard?
Pump, filter or heater not workingPool or hot tub? What's it doing? (noisy, won't start, code)Brand, if you know it? (e.g. Hayward, Pentair, Jandy)
Pool is green or cloudyHow long has it been green or cloudy?Inground or above-ground, and about what size?
Open or close my poolInground or above-ground, and about what size?What cover do you have? (mesh, solid, safety, none)
Pool or spa is leakingHow fast is the water dropping? (e.g. 1 inch a day)Any water by the equipment or wet spots in the yard?
OtherFor anything else, in the customer's own words.

Emergencies jump the line

You pick the words that mean drop everything. For pool and spa companies that's usually things like pool leaking or pump dead. When a customer uses one, the job alert says URGENT and the job is pinned to the top of JobStation, the app where you run your jobs.

Set it up the way pool and spa companies work

Ask about gates and dogs. The weekly service option asks about locked gates and dogs in the yard, so your first visit goes smoothly.
Get the equipment brand. The equipment option asks pool or hot tub, what it's doing, and the brand (Hayward, Pentair, Jandy), so you can bring the right parts.
Flag leaks and dead pumps. Add pool leaking and pump dead to your urgent words so those alerts are pinned to the top.

Pricing

Solo: $39/month. Everything you need to catch and book jobs.

Pro: $79/month. For shops with a crew: 2 crew members included (each extra person is $20/month), a crew schedule, review requests and a choice of phone voice.

Setup is free. Going live is a one-time $35 activation fee to register your local number with US phone carriers. Your first month is charged with the activation fee, then it renews monthly. No contract. Full pricing.

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Questions from pool and spa companies

Can new customers sign up for weekly cleaning?

They can request it through the Weekly pool cleaning service option, which asks if it's inground or above-ground, the size, and about gates and dogs. They book a first visit, and you set up the route from there.

What does a green-pool caller get asked?

How long it has been green or cloudy, and whether it's inground or above-ground and roughly what size.

Can it tell a leak from evaporation?

The leak option asks how fast the water is dropping and whether there are wet spots near the equipment or in the yard, which helps you decide before you go.

Can customers reschedule themselves?

Yes. Every booking comes with reschedule and cancel links, and the old time opens back up automatically.