Home › Missed call text back › Appliance repair

Missed call text back for appliance repair techs.

A fridge that stopped cooling means food going bad by the hour, so people call until someone answers. JobCatcher texts your missed callers back in seconds, asks which appliance and what's wrong, and books the visit. You see the brand and symptom before you ever call them.

Set it up free Watch the full setup

No card to set up. From $39/month once you're live. No contract.

JobCatcher setup screen for Appliance Repair: ready-made booking questions you can keep, change or delete — Your appliance repair setup: ready-made, change anything

What calls look like for appliance repair techs

Appliance calls are all about details. Which appliance, what brand, how old, and what's it doing? A good first conversation decides whether you bring the right part on the first trip. When you're on a call with your head inside a dishwasher, that conversation usually doesn't happen until hours later.

Fridge and freezer calls are the most time-sensitive. Washers, dryers, dishwashers and ovens can usually wait a day, but customers still want to know when you're coming. A fast text with a booking link answers that.

One missed call, start to finish

Example with a made-up business. The texts below are what the customer and you would see.

5:10 PM. Denise calls FixItFast Appliance. You're replacing a washer pump and can't step away. Nobody answers.

Text to Denise, seconds laterHi, this is FixItFast Appliance. Sorry we missed your call! Tell us what you need and book a time: jobcatcherapp.com/b/… Reply STOP to opt out.

Denise taps the link, picks Fridge or freezer not cooling, answers two quick questions, adds the address and picks an open time.

Text to youURGENT - NEW JOB (missed call) Name: Denise Patel Phone: (281) 555-0139 Needs: Fridge or freezer not cooling - What brand, and roughly how old? Samsung, about 6 years old - Not cooling, leaking, or just the ice maker/dispenser? Not cooling. Freezer side is fine Address: 3311 Briar Glen Rd (Booking a time now)

Denise gets a confirmation with links to reschedule or cancel. The job is pinned to the top of JobStation as URGENT. When you head out, you tap On my way.

Text to Denise, in your own wordsFixItFast Appliance: Sam here, on the way now.

Questions already written for appliance repair

Pick Appliance Repair as your trade and your booking form starts with these. Each choice asks its own two follow-up questions. You can edit any of them, remove them or write your own.

Fridge or freezer not coolingWhat brand, and roughly how old?Not cooling, leaking, or just the ice maker/dispenser?
Washer not workingIs it leaking? (If so, turn off the water valves behind it.)Brand, and front-load or top-load?
Dryer not heating or dryingAny burning smell? (If yes, unplug it or flip its breaker off.)Gas or electric, and what brand?
Dishwasher not workingWhat's wrong? (won't drain, start, clean, or leaking)What brand, and roughly how old?
Oven, stove or cooktopIs it gas, and do you smell gas? (If you smell gas, leave and call 911.)Brand, and what's wrong? (oven, burner, won't light/heat)
OtherFor anything else, in the customer's own words.

Emergencies jump the line

You pick the words that mean drop everything. For appliance repair techs that's usually things like fridge not cooling, water leaking or gas smell. When a customer uses one, the job alert says URGENT and the job is pinned to the top of JobStation, the app where you run your jobs.

Set it up the way appliance repair techs work

Ask for brand and age up front. The built-in questions ask for brand and age on most appliances, which helps you check parts before you go.
Keep the urgent list short. Mark fridge not cooling, water leaking and gas smell as urgent, so the true emergencies stand out.
Send the payment link from the job. Tap Request payment on a finished job to text your own payment link. JobCatcher never touches the money.

Pricing

Solo: $39/month. Everything you need to catch and book jobs.

Pro: $79/month. For shops with a crew: 2 crew members included (each extra person is $20/month), a crew schedule, review requests and a choice of phone voice.

Setup is free. Going live is a one-time $35 activation fee to register your local number with US phone carriers. Your first month is charged with the activation fee, then it renews monthly. No contract. Full pricing.

Set it up free How it works

Questions from appliance repair techs

Can customers tell me the model before I go?

They can add details in the follow-up answers, like brand, age and what the appliance is doing. You get it all in the job alert.

Which appliances are on the form?

Fridge or freezer, washer, dryer, dishwasher, and oven, stove or cooktop, plus Other. You can rename, remove or add options.

What if they smell gas from the stove?

Add gas smell to your emergency words. The alert is marked URGENT and pinned to the top of JobStation. You can also add a safety line to the question itself.

Can I limit how many jobs I take per day?

Customers only see open times inside your hours, and you set how long each job takes. Block off any time you don't want booked.