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Missed call text back for HVAC companies.

The first 90-degree day of the year, your phone rings nonstop. You can't answer every no-cool call from inside an attic, and every one you miss calls the next company. JobCatcher texts each missed caller back in seconds, finds out whether it's a dead AC, a furnace that won't light or a tune-up, and books the time.

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No card to set up. From $39/month once you're live. No contract.

JobCatcher setup screen for HVAC: ready-made booking questions you can keep, change or delete — Your HVAC setup: ready-made, change anything

What calls look like for HVAC companies

HVAC demand comes in waves. A heat wave or a hard freeze can triple your calls overnight, and those are exactly the days you're too busy to pick up. In the shoulder seasons the calls are calmer: tune-ups, maintenance agreements and homeowners getting quotes for a new system.

The calls also vary wildly in value. A capacitor swap and a full system replacement both start as the same ringing phone. Knowing which is which before you call back lets you prioritize, and a caller who gets a reply in seconds is far less likely to keep dialing other companies while they wait.

One missed call, start to finish

Example with a made-up business. The texts below are what the customer and you would see.

3:15 PM. James calls Summit Heating & Air. You're in an attic replacing a condenser fan motor. Nobody answers.

Text to James, seconds laterHi, this is Summit Heating & Air. Sorry we missed your call! Tell us what you need and book a time: jobcatcherapp.com/b/… Reply STOP to opt out.

James taps the link, picks AC not cooling, answers two quick questions, adds the address and picks an open time.

Text to youURGENT - NEW JOB (missed call) Name: James Reyes Phone: (512) 555-0188 Needs: AC not cooling - Is the unit running at all, or just blowing warm air? It runs but blows warm air - What brand is it, and roughly how old? Carrier, about 12 years old Address: 88 Pecan Ridge Ln (Booking a time now)

James gets a confirmation with links to reschedule or cancel. The job is pinned to the top of JobStation as URGENT. When you head out, you tap On my way.

Text to James, in your own wordsSummit Heating & Air: Tony is on the way. See you in about 30 minutes.

Questions already written for hvac

Pick HVAC as your trade and your booking form starts with these. Each choice asks its own two follow-up questions. You can edit any of them, remove them or write your own.

AC not coolingIs the unit running at all, or just blowing warm air?What brand is it, and roughly how old?
No heat or not enough heatSmell gas or is a CO alarm going off? (If yes, leave and call 911.)Furnace, heat pump, or boiler? Roughly how old?
Noise, smell or water leakAny burning smell or smoke? (If yes, turn the system off now.)What do you notice? (banging, squealing, water, ice, odor)
Tune-up or maintenanceAC, furnace, or both? How many units?Roughly how old is the system? Any problems right now?
Quote for a new systemReplacing AC, furnace, heat pump, or everything?Rough home size? (e.g. 2,000 sq ft, 2 stories)
OtherFor anything else, in the customer's own words.

Emergencies jump the line

You pick the words that mean drop everything. For HVAC companies that's usually things like no heat, no AC or gas smell. When a customer uses one, the job alert says URGENT and the job is pinned to the top of JobStation, the app where you run your jobs.

Set it up the way HVAC companies work

Separate repair calls from quotes. The built-in form has a Quote for a new system option that asks what's being replaced and the rough size of the home, so you can price the visit before you go.
Put safety first. The No heat option asks if anyone smells gas or has a CO alarm going off, and tells them to leave and call 911 if so. You can keep or reword that line.
Pause for vacation, not for peak season. Text PAUSE to your JobCatcher number when you're away and RESUME when you're back. During a heat wave, leave it on and let customers book the openings you have.

Pricing

Solo: $39/month. Everything you need to catch and book jobs.

Pro: $79/month. For shops with a crew: 2 crew members included (each extra person is $20/month), a crew schedule, review requests and a choice of phone voice.

Setup is free. Going live is a one-time $35 activation fee to register your local number with US phone carriers. Your first month is charged with the activation fee, then it renews monthly. No contract. Full pricing.

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Questions from HVAC companies

Is this an HVAC answering service?

Not exactly. An answering service puts a person on the phone, usually billed by the minute, which gets expensive in peak season. JobCatcher texts the caller instead and lets them book themselves for a flat monthly price, whether you miss 10 calls or 200.

Can it flag no-heat and no-cool emergencies?

Yes. You pick the words that mean urgent, like no heat, no AC or gas smell. When a customer uses one, the alert is marked URGENT and pinned to the top of JobStation.

Can customers book maintenance visits too?

Yes. Tune-up or maintenance is one of the built-in options. It asks whether it's AC, furnace or both and how many units, so you know how long to block off.

I have two techs. Can jobs go to the right one?

On Pro, you can assign a booked job to a crew member by tapping Assign or replying to the alert with their name. They get the time, address and your note by text, plus a reminder before the job. Two crew members are included.