Home › Missed call text back › Garage doors

Missed call text back for garage door companies.

A broken spring traps the car in the garage, and the homeowner calls every garage door company on the first page of Google. JobCatcher texts your missed callers back in seconds, asks what's wrong with the door, and lets them book the first opening you have.

Set it up free Watch the full setup

No card to set up. From $39/month once you're live. No contract.

JobCatcher setup screen for Garage Door: ready-made booking questions you can keep, change or delete — Your garage door setup: ready-made, change anything

What calls look like for garage door companies

Garage door calls are often urgent in a very specific way: the car is stuck inside, or the door won't close and the house isn't secure. Those callers don't wait. Whoever responds first, with a time, gets the job.

The rest are opener problems, noisy doors, doors off track, and quotes for a new door or opener. Those are good jobs too, and they come in while you're in the middle of a spring swap with the door clamped open.

One missed call, start to finish

Example with a made-up business. The texts below are what the customer and you would see.

6:55 AM. Kevin calls LiftRight Garage Doors. You're mid-install on a new door and your phone is in the truck. Nobody answers.

Text to Kevin, seconds laterHi, this is LiftRight Garage Doors. Sorry we missed your call! Tell us what you need and book a time: jobcatcherapp.com/b/… Reply STOP to opt out.

Kevin taps the link, picks Broken spring / door won't lift, answers two quick questions, adds the address and picks an open time.

Text to youURGENT - NEW JOB (missed call) Name: Kevin Brooks Phone: (469) 555-0151 Needs: Broken spring / door won't lift - Is the door stuck open or closed? Stuck closed, the car is inside - Single or double door, and roughly how old? Double door, about 10 years old Address: 904 Cedar Crest Dr (Booking a time now)

Kevin gets a confirmation with links to reschedule or cancel. The job is pinned to the top of JobStation as URGENT. When you head out, you tap On my way.

Text to Kevin, in your own wordsLiftRight Garage Doors: on our way, about 25 minutes.

Questions already written for garage door

Pick Garage Door as your trade and your booking form starts with these. Each choice asks its own two follow-up questions. You can edit any of them, remove them or write your own.

Broken spring / door won't liftIs the door stuck open or closed? (Don't try to lift it by hand.)Single or double door, and roughly how old?
Opener or remote not workingDoes the opener light up or hum when you press the button?Opener brand, and roughly how old?
Door off track or crookedIs the door hanging or tilted? (Keep clear and don't use it.)Did a car hit it, or did it happen on its own?
Noisy, jerky or slow doorWhat do you hear? (grinding, squeaking, banging)Single or double door, and roughly how old?
New garage door or openerNew door, new opener, or both? How many doors?Door size and style? (single/double, insulated, windows)
OtherFor anything else, in the customer's own words.

Emergencies jump the line

You pick the words that mean drop everything. For garage door companies that's usually things like car stuck, door won't close or broken spring. When a customer uses one, the job alert says URGENT and the job is pinned to the top of JobStation, the app where you run your jobs.

Set it up the way garage door companies work

Make stuck cars urgent. Add phrases like car stuck, won't close and broken spring to your emergency words so those alerts are pinned to the top.
Separate repairs from new doors. New garage door or opener is its own option, so quote requests don't get mixed in with repair calls.
Send your payment link by text. Turn on Request payment, paste your Square, Stripe, PayPal or Venmo link, and send it from the job when you're done. The money goes straight to you.

Pricing

Solo: $39/month. Everything you need to catch and book jobs.

Pro: $79/month. For shops with a crew: 2 crew members included (each extra person is $20/month), a crew schedule, review requests and a choice of phone voice.

Setup is free. Going live is a one-time $35 activation fee to register your local number with US phone carriers. Your first month is charged with the activation fee, then it renews monthly. No contract. Full pricing.

Set it up free How it works

Questions from garage door companies

Can customers book a same-day spring repair?

If you have an opening today inside your hours, yes. Customers only see times you've left open, and nobody can book a time that's already taken.

What does a broken-spring caller get asked?

The Broken spring option asks whether the door is stuck open or closed (and tells them not to lift it by hand), and whether it's a single or double door and how old. You can edit those questions.

Can I change the text callers get?

Yes. The first text, the after-hours text and your On my way text are all editable in Settings.

Do I need a new phone number?

No. Keep your number. You turn on call forwarding for the calls you miss, and we text you the exact code to dial for your carrier.