Home › Missed call text back › Flooring

Missed call text back for flooring contractors.

You're on your knees setting tile or running a floor sander, and the phone rings. JobCatcher texts the callers you miss within seconds, asks what kind of floor and how many square feet, and lets them book a measure. You get the details before you ever call them.

Set it up free Watch the full setup

No card to set up. From $39/month once you're live. No contract.

JobCatcher setup screen for Flooring: ready-made booking questions you can keep, change or delete — Your flooring setup: ready-made, change anything

What calls look like for flooring contractors

Flooring jobs are big-ticket and planned. Homeowners call about new vinyl or wood, replacing carpet, refinishing, or a tiled shower, and they almost always get several quotes. The contractor who responds fast and gets in the door to measure has the best shot.

Some calls are more pressing: a floor buckling after a leak, water damage before a move, or a showing coming up. Those callers want to know right away whether you can help.

One missed call, start to finish

Example with a made-up business. The texts below are what the customer and you would see.

11:35 AM. Nicole calls Plank & Grain Flooring. You're setting tile in a master shower. Nobody answers.

Text to Nicole, seconds laterHi, this is Plank & Grain Flooring. Sorry we missed your call! Tell us what you need and book a time: jobcatcherapp.com/b/… Reply STOP to opt out.

Nicole taps the link, picks New floors (vinyl, laminate, wood), answers two quick questions, adds the address and picks an open time.

Text to youNEW JOB (missed call) Name: Nicole Hayes Phone: (972) 555-0135 Needs: New floors (vinyl, laminate, wood) - About how many sq ft, or which rooms? About 900 sq ft, living room and halls - What's on the floor now? Any stairs included? Old carpet, no stairs Address: 2717 Clearwood Dr (Booking a time now)

Nicole gets a confirmation with links to reschedule or cancel. When you head out, you tap On my way.

Text to Nicole, in your own wordsPlank & Grain Flooring: heading over to measure, see you at 1.

Questions already written for flooring

Pick Flooring as your trade and your booking form starts with these. Each choice asks its own two follow-up questions. You can edit any of them, remove them or write your own.

New floors (vinyl, laminate, wood)About how many sq ft, or which rooms?What's on the floor now? Any stairs included?
Replace carpetHow many rooms, and how many stairs?Will furniture need to be moved out?
Refinish wood floorsAbout how many sq ft, or which rooms?Just a refresh, or new stain color / deep damage?
Fix a damaged floorWhat happened? (water damage, buckling, cracks, scratches)Is the cause (e.g. a leak) fixed yet? How big is the area?
Tile floor, shower or backsplashFloor, shower walls or backsplash? About how many sq ft?Do you have the tile yet, or need help choosing?
OtherFor anything else, in the customer's own words.

Emergencies jump the line

You pick the words that mean drop everything. For flooring contractors that's usually things like water damage or floor lifting. When a customer uses one, the job alert says URGENT and the job is pinned to the top of JobStation, the app where you run your jobs.

Set it up the way flooring contractors work

Get square footage up front. New-floor and refinishing callers are asked about square footage or rooms, so you can rough out the job before you measure.
Check that the leak is fixed. The damaged floor option asks whether the cause is fixed yet. No point replacing boards over an active leak.
Ask who's moving the furniture. Carpet callers are asked whether furniture needs to be moved, so it's in your price.

Pricing

Solo: $39/month. Everything you need to catch and book jobs.

Pro: $79/month. For shops with a crew: 2 crew members included (each extra person is $20/month), a crew schedule, review requests and a choice of phone voice.

Setup is free. Going live is a one-time $35 activation fee to register your local number with US phone carriers. Your first month is charged with the activation fee, then it renews monthly. No contract. Full pricing.

Set it up free How it works

Questions from flooring contractors

What do new-floor callers get asked?

About how many square feet or which rooms, and what's on the floor now and whether stairs are included.

Can tile shower callers send details?

Yes. The tile option asks floor, shower walls or backsplash and the rough size, and whether they have the tile yet or need help choosing.

Can it flag water damage?

Add words like water damage or floor lifting to your urgent list. The alert is marked URGENT and pinned to the top of JobStation.

Will measure visits double-book me?

No. Once a time is taken, nobody else can book it, and customers only see times inside your hours.