Home › Glossary

Missed call text back glossary

Plain definitions of the terms you will run into when you set up missed call texting for a trade or home service business.

Try it yourselfCall our demo line from your cell. Nobody picks up, so you’ll hear the message and get the text in seconds, just like your customers will.

Call (210) 794-9370It’s a regular local number, so calling costs you nothing extra, and it goes straight to voicemail. Go ahead, give it a try.

Missed call text back

An automatic text sent to a caller right after you miss their call, so they can reply or book instead of leaving a voicemail.

10DLC

Short for 10-digit long code. It is the way US carriers route business texts sent from a regular local number, and it requires registering your business and your message type.

A2P texting

Application-to-person texting: messages sent by software, like an auto-reply, to a person. Carriers treat it differently from texts you type by hand.

Conditional call forwarding

A phone setting that forwards a call only when you do not answer, are busy or are unreachable. It lets you keep your number and still catch missed calls.

Auto-reply text

A text sent automatically in response to a call or message, without you typing it.

Self-booking

When a customer picks an open time themselves from your real availability, instead of going back and forth with you.

Buffer time

A gap added between jobs for driving and cleanup, so a booking never leaves you late for the next one.

After-hours calls

Calls that come in outside your business hours. Many go unanswered, so an automatic text can hold the customer until you open.

Lead response time

How long it takes a business to reply to a new inquiry. Customers who need a fast fix often move on to the next business that answers.

Opt-out (STOP)

A way for a person to tell a business to stop texting them. Business texting rules expect you to honor it.

Service call

A visit to a customer to diagnose or fix a problem, usually booked by phone or text.

Urgent alert

A flag that tells you a customer used an emergency word, such as a burst pipe or no heat, so you can call that person first.

Set it up free

Common questions

What is missed call text back?

It is an automatic text sent to a caller right after you miss their call, so they can describe the job or book a time instead of leaving a voicemail.

What does 10DLC mean?

10-digit long code. It is how US carriers handle business texts sent from a regular local number, and businesses have to register to use it.